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Shipping

TERMS AND CONDITIONS

TERMINOLOGY
The following terminology applies to these terms and conditions. Grace Thorley Art will be referred to as ‘GT’. The website will be referred to as ‘the Site or Services’.

 

PAYMENT
Transactions of Artworks (orders) are done via a secure Big Commerce site using PayPal technology for processing payments.

 

COLOUR
You understand and agree that GT uses commercially reasonable efforts to display the colours of Original Works of Art and Printed Works accurately via the Site and Services. However, because individual computer monitors may display colours differently, GT is not responsible for the colour accuracy of any Original Works of Art or Printed Works displayed on the Site or Services, and disclaims all liability in this regard.

 

ORDER CANCELLATIONS
GT reserves the right to cancel any order if GT determines, in its sole discretion, that the item is mispriced, out of stock, discontinued, or otherwise unavailable at the price listed via the Site or Services. If GT cancels an order placed via the Site or Services, GT will send you an apologetic email confirmation of such cancellation and you will not be charged for your order.

 

DELIVERY AND SHIPPING 
All orders made within Australia are shipped through Australia Tracked Post. All International orders will be shipped also through Australia Post via either untracked or tracked shipping. Untracked or tracked shipping for International orders is determined depending on the weight of the order. Example: Small International orders can be sent via Letter Mail Postage which is untracked by Australia Post whereas larger, parcel orders are automatically granted tracking from Australia Post which then can be provided to the customer.

Orders are usually dispatched in 1 - 4 business days. Orders cannot be dispatched on weekends (Saturday and Sunday) as Australia Post is not open on weekends to post. Delivery within Australia should take between 2-7 days depending on your location, however due to the impacts of Covid-19 there is significant delays, causing inaccurate delivery times. Delivery time for International customers is currently inaccurate due to the effects of Covid-19 and International orders may take some time to arrive.

Please note that you may experience some delays in the dispatching and arrival of your order when:

- Mass orders have occurred either due to a new product launch or a huge sell out of products (example: new product launches or restocks)

- it is a holiday period (example: Christmas, Easter or New Years)

- When Australia is in lockdown due to the effects of Covid-19